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Zhen Ding Tech. Group

Stakeholder Interactions
  • Stakeholder
    Priority Issues
    Interactions
    2023 Performance Highlight
    • Employees

      • Talent Attraction and Retention
      • Occupational Health and Safety
      • Employee remuneration and benefits
      • ICT Security

      Periodical

      Annually:
      • Education and training programs for employees
      • Occupational hazard factor inspection

      Every 6 months:
      • Fire drills

      Quarterly:
      • Labor-management meetings

      Monthly:
      • Safety production committee

      Non-periodical

      Engagement survey, Online training platform “E-learning”, Employee service center, employee suggestion boxes, whistle-blowing hotline, internal/external contact by emails, employee welfare committees/labor unions, Social & Environmental Responsibility (SER) policy awareness training, Occupational health check, employee safety training, safety awareness promotions, reporting system for safety issues, safety precaution management project, and emergency response drills

      • We organized 6,466 sessions of the Six Loves events with 585,228 participants
      • Average employee learning hours exceeded 72 hours
      • Completed 118 employee forums
      • 137,144 people participated in safety awareness tests
      • 17,238 employees participated in occupational health exams
      • 129 plant-level fire drills were held

    • Customers

      • Product Quality
      • Customer Privacy and Relationship Management
      • Intellectual Property Management
      • ICT Security
      • Energy Management

      Periodical

      Customer satisfaction survey (Annually)

      Non-periodical

      Hazardous substances requirement compliance, assessment to meet customer requirement, training on customer confidential information protection, customer service contact by emails, and quality improvement proposals

      • Average customer satisfaction score was 90.0
      • No customer complaints
      • In 2023, the Company clearly labeled its products based on actual testing results and customer requirements

    • Suppliers

      • Supply chain sustainability management
      • Intellectual Property Managment
      • Climate Action

      Periodical

      Annually:
      • Supplier social and environmental responsibility audit, supplier quality and hazardous substance audit, supplier greenhouse gas inventory

      Quarterly
      • Supplier sunshine policy awareness campaign

      Non-periodical

      Supplier education and training, supplier reporting channel

      • Completed 254 supplier audits
      • Green supply chain promotion rate reached 100%
      • 100% of production suppliers have completed the signing of the supplier commitment letter encompassing ethical conduct, human rights, and environmental aspects
      • Five quality and green supply chain-related courses were offered to suppliers, with 215 suppliers and 839 people participating

    • Investors

      • Tax Governance
      • Waste and Circularity
      • Climate Action
      • Water Stewardship
      • Energy Management
      • Human Right Protection

      Periodical

      Annual shareholders' meeting, annual report, sustainability report

      Non-periodical

      Market Observation Post System, company website, Investor Conference, domestic and foreign investment institution forums, domestic and foreign institutional investor conferences, investor email

      • 1 Shareholders’ Meeting was convened in 2023
      • 12 Investor Conferences were convened in 2023
      • The Investor Relations Department was established to handle investor communications. The Department has responded to all investor calls and letters in 2023

    • Government

      • Regulatory Compliance
      • Ethical Management
      • Waste and Recycling
      • Climate Action

      Periodical

      Annually: TWSE’s corporate governance evaluation

      Non-periodical

      Market Observation Post System, contact via website, forum/ seminar/ orientation/ fraternity, industry association activities, and official documents

      • In 2023, the Company participated in six labor-related conferences and briefings convened by the government.

    • Society

      • Regulatory Compliance
      • Waste and Recycling
      • Climate Action
      • Water Stewardship
      • Human Right Protection

      Periodical

      Annually: Organize Environmental Protection Month events and ESG evaluations by third-party organizations

      Non-periodical

      Participation in local environmental protection promotion activities, self-monitoring of water quality around manufacturing campuses, website mailbox, corporate charity and volunteer activities

      • 132 Six Assistances, including Help the Elderly, Help the Weak, Help the Disabled, Help Studies, Help Transportation, and Help Cleanliness, events were held with 16,030 participants and 1,228 volunteer hours