Zhen Ding Tech. Group

Stakeholder Interactions

Stakeholder

Priority Issues

Interactions

2024 Performance Highlight
- Employees
  
  • Talent Development
  • Occupational Health and Safety
  • Talent Recruitment and Retention
  • Diversity and Inclusion
  • Information and Communication Technology (ICT) Security
  • Ethical Management
  • Operational Risk Management
  
  Periodical
  
  Annually:
  • Education and training programs for employees
  • Occupational hazard factor inspection
  • Education and training on ethical corporate management and anti-corruption etc.
  • Risk managemetn training and assessment
  
  Every 6 months:
  • Fire drills
  
  Quarterly:
  • Safety awareness tests
  
  Monthly:
  • Safety production committee
  
  Non-periodical
  
  Engagement survey, online "E-learning" platform , employee service center, employee suggestion boxes, complaint hotline, internal/external emails, employee welfare committees/labor unions, social & environmental responsibility policy promotion training, occupational health check, employee safety training, safety promotion activities, safety issue reporting mechanisms, safety prevention management projects, emergency response drills, and risk management whistleblower center
  
  • We organized 6,388 sessions of the Six Loves events with 599,780 participants
  • Average employee learning hours exceeded 94.6 hours
  • Completed 111 employee forums
  • 188,368 people participated in safety awareness tests
  • 19,190 employees participated in occupational health exams
  • 100 plant-level fire drills were held
  • Direct and indirect employees 100% completed the education and training on ethical corporate management and anti-corruption; with 1250 newly hired direct and indirect employees completed business management training, with an esamination pass rate of 81%
  • A total of 226 risk management seed instructors were trained
  • Risk management-related personnel completed risk management education and training totaling 5,423 hours
  • Established the Risk Management Whistleblower Center; as the end of 2024, no material risk reports were received
- Customers
  
  • Product Quality
  • Customer Privacy and Relationship Management
  • Intellectual Property Management
  • Information and Communication Technology (ICT) Security
  • Climate and Energy
  • Ethical Management
  • Operational Risk Management
  
  Periodical
  
  Customer satisfaction survey (Annually)
  
  Non-periodical
  
  Hazardous substances requirement compliance, assessment to meet customer requirement, training on customer confidential customer information protection, customer service mailbox, quality improvement proposals, risk management and response plans, ethical corporate management and compliance audit
  
  • Average customer satisfaction score was 89.6
  • No customer complaints
  • In 2024, the Company clearly labeled its products based on actual testing results and customer requirements
  • Obtained ISO 31000: 2018 Risk Management Certification and the COSO ERM Compliance Report
  • Obtained ISO 37301: 2021 Compliance Management System Certification
  • Received the 2024 Shenzhen Manufacturing Enterprise Quality Control Competency Award: Excellence in Risk Management
- Suppliers
  
  • Sustainable supply chain management
  • Intellectual Property Managment
  • Climate and energy
  • Ethical Management
  
  Periodical
  
  Annually:
  • Supplier social and environmental responsibility audit
  • Supplier quality and hazardous substance audit
  • Supplier greenhouse gas inventory
  • Supplier sunshine policy promotion and signing
  
  Quarterly
  • Supplier sunshine policy awareness campaign
  
  Non-periodical
  
  Supplier education and training, supplier reporting channel
  
  • Completed 254 supplier audits
  • Green supply chain promotion rate reached 100%
  • 100% of production suppliers have completed the signing of the supplier commitment letter encompassing ethical conduct, human rights, and environmental aspects
  • Five quality and green supply chain-related courses were offered to suppliers, with 382 suppliers and 1,003 people participating
- Investors
  
  • Tax Governance
  • Resources and recycling
  • Climate and energy
  • Water Resource Management
  • Diversity and Inclusion
  
  Periodical
  
  Shareholders' meeting, annual report, sustainability report (annually)
  
  Non-periodical
  
  Market Observation Post System, company website, Investor Conference, domestic and foreign investment institution forums, domestic and foreign institutional investor conferences, investor email
  
  • 1 Shareholders’ Meeting was convened in 2024
  • 4 self-held Investor Conferences were convened and took part in 22 investor conferences of external institutions
  • The Investor Relations Department was established to handle investor communications. The Department has responded to all investor calls and letters
- Government
  
  • Regulatory Compliance
  • Ethical Management
  • Resources and recycling
  • Climate and energy
  
  Periodical
  
  Annually:
  • TWSE’s corporate governance evaluation
  • Reports received by the competent authority and significant penalties
  
  Non-periodical
  
  Market Observation Post System, website mailbox, forum/ seminar/ conference/ networking event, industry association events, and official documents
  
  • In 2024, the Company participated in six labor-related conferences and briefings convened by the government
  • No reports were received from the competent authority
  • No significant penalties were imposed by the competent authority for voilations
- Society
  
  • Regulatory Compliance
  • Resources and Recycling
  • Climate and Energy
  • Water Resource Management
  • Diversity and Inclusion
  
  Periodical
  
  Annually: Organize Environmental Protection Month events and ESG evaluations by third-party organizations
  
  Non-periodical
  
  Participation in local environmental protection promotion activities, self-monitoring of water quality around manufacturing campuses, website mailbox, corporate charity and volunteer activities
  
  • 94 Six Assistances, including Help the Elderly, Help the Weak, Help the Disabled, Help Studies, Help Transportation, and Help Cleanliness, events were held with 20,159 participants and 1,814 volunteer hours

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