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Zhen Ding Tech. Group
Stakeholder Interactions
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StakeholderPriority IssuesInteractions2023 Performance Highlight
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Employees
• Talent Attraction and Retention
• Occupational Health and Safety
• Employee remuneration and benefits
• ICT SecurityPeriodicalAnnually:
• Education and training programs for employees
• Occupational hazard factor inspection
Every 6 months:
• Fire drills
Quarterly:
• Labor-management meetings
Monthly:
• Safety production committeeNon-periodicalEngagement survey, Online training platform “E-learning”, Employee service center, employee suggestion boxes, whistle-blowing hotline, internal/external contact by emails, employee welfare committees/labor unions, Social & Environmental Responsibility (SER) policy awareness training, Occupational health check, employee safety training, safety awareness promotions, reporting system for safety issues, safety precaution management project, and emergency response drills
• We organized 6,466 sessions of the Six Loves events with 585,228 participants
• Average employee learning hours exceeded 72 hours
• Completed 118 employee forums
• 137,144 people participated in safety awareness tests
• 17,238 employees participated in occupational health exams
• 129 plant-level fire drills were held -
Customers
• Product Quality
• Customer Privacy and Relationship Management
• Intellectual Property Management
• ICT Security
• Energy ManagementPeriodicalCustomer satisfaction survey (Annually)
Non-periodicalHazardous substances requirement compliance, assessment to meet customer requirement, training on customer confidential information protection, customer service contact by emails, and quality improvement proposals
• Average customer satisfaction score was 90.0
• No customer complaints
• In 2023, the Company clearly labeled its products based on actual testing results and customer requirements -
Suppliers
• Supply chain sustainability management
• Intellectual Property Managment
• Climate ActionPeriodicalAnnually:
• Supplier social and environmental responsibility audit, supplier quality and hazardous substance audit, supplier greenhouse gas inventory
Quarterly
• Supplier sunshine policy awareness campaignNon-periodicalSupplier education and training, supplier reporting channel
• Completed 254 supplier audits
• Green supply chain promotion rate reached 100%
• 100% of production suppliers have completed the signing of the supplier commitment letter encompassing ethical conduct, human rights, and environmental aspects
• Five quality and green supply chain-related courses were offered to suppliers, with 215 suppliers and 839 people participating -
Investors
• Tax Governance
• Waste and Circularity
• Climate Action
• Water Stewardship
• Energy Management
• Human Right ProtectionPeriodicalAnnual shareholders' meeting, annual report, sustainability report
Non-periodicalMarket Observation Post System, company website, Investor Conference, domestic and foreign investment institution forums, domestic and foreign institutional investor conferences, investor email
• 1 Shareholders’ Meeting was convened in 2023
• 12 Investor Conferences were convened in 2023
• The Investor Relations Department was established to handle investor communications. The Department has responded to all investor calls and letters in 2023 -
Government
• Regulatory Compliance
• Ethical Management
• Waste and Recycling
• Climate ActionPeriodicalAnnually: TWSE’s corporate governance evaluation
Non-periodicalMarket Observation Post System, contact via website, forum/ seminar/ orientation/ fraternity, industry association activities, and official documents
• In 2023, the Company participated in six labor-related conferences and briefings convened by the government.
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Society
• Regulatory Compliance
• Waste and Recycling
• Climate Action
• Water Stewardship
• Human Right ProtectionPeriodicalAnnually: Organize Environmental Protection Month events and ESG evaluations by third-party organizations
Non-periodicalParticipation in local environmental protection promotion activities, self-monitoring of water quality around manufacturing campuses, website mailbox, corporate charity and volunteer activities
• 132 Six Assistances, including Help the Elderly, Help the Weak, Help the Disabled, Help Studies, Help Transportation, and Help Cleanliness, events were held with 16,030 participants and 1,228 volunteer hours
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