Zhen Ding Tech. Group

Stakeholder Interactions

Stakeholder

Priority Issues

Interactions

2023 Performance Highlight
- Employees
  
  • Talent Attraction and Retention
  • Occupational Health and Safety
  • Employee remuneration and benefits
  • ICT Security
  
  Periodical
  
  Annually:
  • Education and training programs for employees
  • Occupational hazard factor inspection
  
  Every 6 months:
  • Fire drills
  
  Quarterly:
  • Labor-management meetings
  
  Monthly:
  • Safety production committee
  
  Non-periodical
  
  Engagement survey, Online training platform “E-learning”, Employee service center, employee suggestion boxes, whistle-blowing hotline, internal/external contact by emails, employee welfare committees/labor unions, Social & Environmental Responsibility (SER) policy awareness training, Occupational health check, employee safety training, safety awareness promotions, reporting system for safety issues, safety precaution management project, and emergency response drills
  
  • We organized 6,466 sessions of the Six Loves events with 585,228 participants
  • Average employee learning hours exceeded 72 hours
  • Completed 118 employee forums
  • 137,144 people participated in safety awareness tests
  • 17,238 employees participated in occupational health exams
  • 129 plant-level fire drills were held
- Customers
  
  • Product Quality
  • Customer Privacy and Relationship Management
  • Intellectual Property Management
  • ICT Security
  • Energy Management
  
  Periodical
  
  Customer satisfaction survey (Annually)
  
  Non-periodical
  
  Hazardous substances requirement compliance, assessment to meet customer requirement, training on customer confidential information protection, customer service contact by emails, and quality improvement proposals
  
  • Average customer satisfaction score was 90.0
  • No customer complaints
  • In 2023, the Company clearly labeled its products based on actual testing results and customer requirements
- Suppliers
  
  • Supply chain sustainability management
  • Intellectual Property Managment
  • Climate Action
  
  Periodical
  
  Annually:
  • Supplier social and environmental responsibility audit, supplier quality and hazardous substance audit, supplier greenhouse gas inventory
  
  Quarterly
  • Supplier sunshine policy awareness campaign
  
  Non-periodical
  
  Supplier education and training, supplier reporting channel
  
  • Completed 254 supplier audits
  • Green supply chain promotion rate reached 100%
  • 100% of production suppliers have completed the signing of the supplier commitment letter encompassing ethical conduct, human rights, and environmental aspects
  • Five quality and green supply chain-related courses were offered to suppliers, with 215 suppliers and 839 people participating
- Investors
  
  • Tax Governance
  • Waste and Circularity
  • Climate Action
  • Water Stewardship
  • Energy Management
  • Human Right Protection
  
  Periodical
  
  Annual shareholders' meeting, annual report, sustainability report
  
  Non-periodical
  
  Market Observation Post System, company website, Investor Conference, domestic and foreign investment institution forums, domestic and foreign institutional investor conferences, investor email
  
  • 1 Shareholders’ Meeting was convened in 2023
  • 12 Investor Conferences were convened in 2023
  • The Investor Relations Department was established to handle investor communications. The Department has responded to all investor calls and letters in 2023
- Government
  
  • Regulatory Compliance
  • Ethical Management
  • Waste and Recycling
  • Climate Action
  
  Periodical
  
  Annually: TWSE’s corporate governance evaluation
  
  Non-periodical
  
  Market Observation Post System, contact via website, forum/ seminar/ orientation/ fraternity, industry association activities, and official documents
  
  • In 2023, the Company participated in six labor-related conferences and briefings convened by the government.
- Society
  
  • Regulatory Compliance
  • Waste and Recycling
  • Climate Action
  • Water Stewardship
  • Human Right Protection
  
  Periodical
  
  Annually: Organize Environmental Protection Month events and ESG evaluations by third-party organizations
  
  Non-periodical
  
  Participation in local environmental protection promotion activities, self-monitoring of water quality around manufacturing campuses, website mailbox, corporate charity and volunteer activities
  
  • 132 Six Assistances, including Help the Elderly, Help the Weak, Help the Disabled, Help Studies, Help Transportation, and Help Cleanliness, events were held with 16,030 participants and 1,228 volunteer hours

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